My identifying characteristic is that I am a person hungry for knowledge—very much a lifelong learner, but with a twist. I invariably must go beyond searching the web and interact with primary resources, the experts. As a seasoned entrepreneur, connecting and relating with all levels of an organization is driven by my curiosity and discovery of personality traits.  This approach is always balanced with recognizing the three key drivers for any business: revenue growth, customer satisfaction/retention and operational efficiency.

I enjoy, and have frequently been rewarded for, assembling a diverse brainstorming group to tackle difficult business problems. I am never hesitant to approach a SME or c-suite executive directly. There are “people watchers,” I think I am a “people listener.” Listening done carefully is significantly more nuanced than digital research, though both are essential. For the better part of 20 years, I’ve worked with enterprise software—long enough for me to be technically proficient, but you will not find me working with code. Staying marketplace-sensitive is a must because customer and business partner preferences can shift very quickly.